Paul is a serial entrepreneur with a passion for online communities and gaming. He first became involved in Replay Poker in 2008 as an investor, and then in 2010 took over the role of CEO. He was born and raised in London. He graduated from the University of East Anglia with a Bachelor of Laws degree.
Thibault has lived and breathed the game of poker for the past 15 years. Formerly a full-time online and live poker player, he has extensive knowledge on both sides of the table, having worked with the top online poker sites since 2008. Originally from Paris, Thibault left his hometown 10 years ago and currently resides in London. Outside of work, he is a huge sports fan, enjoys playing real-time strategy games, and loves travelling.
Luiz Felipe loves to code, play games and spend time with his beautiful wife Ana Paula alongside their four cats: Hades, Zeus, Persephone and Apollo. With about 10 years of programming experience, he devotes his skills to fight evil bugs and automate all things.
Ash has been in gaming support for years, and in gaming communities even longer! Ever since she got her Nintendo at age 7, she's been a dedicated gamer. She's all about getting involved with player bases both in and out of work, and much of her free time is spent going to board game meetups. Outside of games, Ash loves books, food, dogs, and traveling whenever she can.
Robert started his poker career traveling around the UK live poker circuit back in the '80s and '90s. Having made the transition to online poker, he started working 'on the other side of the table' for a major online poker site in 2005 as part of their collusion team. Robert is a keen online gamer and immensely enjoys games involving cards and wagering, particularly poker and Hearthstone.
Over the past 6 years, Andrew has supported everything from voip phones to nintendo fanboys. Internet forums are his passion and he's been privileged to serve as the community manager for two large gaming forums. When not behind a screen, Andrew is a keen sports enthusiast and loves working on his car.
Susan started playing poker five years ago and fell in love with the game. After trying several online sites, she found RP and has stayed with us ever since! She and the volunteers give their all to ensure our site is a family-friendly, fun environment for all players and their friends.
Oriol enjoys managing servers, but only if automation is the key aspect in doing so. He loves gastronomy, taking coffee & tea, sharing beers and fun with friends, sports in general, GIFs, and travelling around.
Patricio, an Ecuadorian living in Mexico City, has been working with Ruby for the past 5 years, but outside of work he enjoys swimming, playing video games and spending time with his wife, Cyndi, and dog, Ramona.
Programming was Pranav's hobby and now is his day job, and he is very passionate about it. In his leisure he likes to play games and read about technology.
Sarah loves helping customers and solving problems. Happy customers make her happy! She also loves video games, trying new and interesting foods from food trucks, dark-roast coffee, baking pies, and long walks on the beach. Her trusty, calico cat Lucy is always in her lap while she’s answering tickets.
Anne-Marie provides player support and also takes care of some of the administrative "stuff" here at Replay. Outside of work, she enjoys travelling, discovering fun, new places to eat, great wine to drink and a good Saturday night watching hockey with friends.
For support issues, start with our Help & Support section which has information about getting started, how to play poker, FAQs and more.
If you need assistance further then head over to our Community Forums where members of the Replay Poker team and players are on hand to assist.
Finally, we offer online support via the (?) button on the top of every page and email support at firstname.lastname@example.org. We try our best to reply to all messages within 36 hours.
We love hearing from our players, so naturally we offer lots of ways to get in touch. To report a problem, make a suggestion or to just say hello, you can use any of the support channels listed above.
For corporate enquires and business development please email email@example.com.
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