Thibault has lived and breathed the game of poker for the past 15 years. Formerly a full-time online and live poker player, he has extensive knowledge on both sides of the table, having worked with the top online poker sites since 2008. Originally from Paris, Thibault left his hometown 10 years ago and currently resides in London. Outside of work, he is a huge sports fan, enjoys playing real-time strategy games, and loves travelling.
Ash has been in gaming support for years, and in gaming communities even longer! Ever since she got her Nintendo at age 7, she's been a dedicated gamer. She's all about getting involved with player bases both in and out of work, and much of her free time is spent going to board game meetups. Outside of games, Ash loves books, food, dogs, and traveling whenever she can.
Rodrigo has been working with computers since an early age. He's a software developer turned into a manager (who still loves coding). He's also an avid book reader, coffee enthusiast, and Japan aficionado.
Robert started his poker career traveling around the UK live poker circuit back in the '80s and '90s. Having made the transition to online poker, he started working 'on the other side of the table' for a major online poker site in 2005 as part of their collusion team. Robert is a keen online gamer and immensely enjoys games involving cards and wagering, particularly poker and Hearthstone.
Sarah loves helping customers and solving problems. Happy customers make her happy! She also loves video games, trying new and interesting foods from food trucks, dark-roast coffee, baking pies, and long walks on the beach. Her trusty, calico cat Lucy is always in her lap while she’s answering tickets.
An avid gamer, traveler, and dog lover, Patrick has been in gaming support for 3 years. He's helped to release multiple games on various platforms and especially enjoys interacting with devoted players! When not 'working' in games or playing poker, he generally spends his time traveling, going to concerts, and consistently beating his two older brothers in Fantasy Football.
Over the past 6 years, Andrew has supported everything from voip phones to nintendo fanboys. Internet forums are his passion and he's been privileged to serve as the community manager for two large gaming forums. When not behind a screen, Andrew is a keen sports enthusiast and loves working on his car.
Jonny has been in the poker industry for 19 years, having experienced the professional life in nearly every aspect of poker. A keen gamer and Twitch streamer, Jonny has been gaming since he was given a Spectrum 48k as a child. Jonny is also an avid fan of sports and fantasy sports, particularly football (soccer?) and his beloved Nottingham Forest.
Vlad enjoys programming, automated trading, and an occasional poker game. He spends his spare time traveling and sailing in the Caribbean.
Oriol enjoys managing servers, but only if automation is the key aspect in doing so. He loves gastronomy, taking coffee & tea, sharing beers and fun with friends, sports in general, GIFs, and travelling around.
Mike wrote his first lines of code at the age of 7 and started programming professionally in early 2001. He loves to travel, read, play chess and of course to play poker.
Coffee driven developer, Caio started programming over 10 years ago, developing flash websites for advertising agencies. He enjoys spending time with his pets, rock climbing and road cycling.
Kristine has worked in Support for more than 10 years. She loves helping Replay Poker players and finds satisfaction in making sure their issues are resolved promptly. Outside of work, she enjoys traveling and her life revolves around her family and dog, Chipper (Chip for short). She's an avid vinyl record collector and uses photography as her creative outlet to document her travels and to tell her family story.
Gustavo is a full stack software engineer with over 16 years of experience in different projects and technologies. Passionated about traveling and experiencing the world and outdoor sports, he is always chasing the next adventure.
For support issues, start with our Help & Support section which has information about getting started, how to play poker, FAQs and more.
If you need assistance further then head over to our Community Forums where members of the Replay Poker team and players are on hand to assist.
Finally, we offer online support via the (?) button on the top of every page and email support at email@example.com. We try our best to reply to all messages within 36 hours.
We love hearing from our players, so naturally we offer lots of ways to get in touch. To report a problem, make a suggestion or to just say hello, you can use any of the support channels listed above.
For corporate enquires and business development please email firstname.lastname@example.org.
Need to get in touch via snail-mail?Replay Digital Ltd